Where are you located and where do I park?
You can find us at the Nonotuck Mill, 296 Nonotuck St. in Florence, MA. Note that we are in the eastern part of the building, along Bliss Ave, separate from the main entrance. We are on the 2nd floor.
Parking is free (2 hour) along Nonotuck St., and we also have spaces at the lot for Nonotuck Mill across the street from us about half a block down. There is a sign indicating the lot is for Nonotuck Mill.
What should I bring to class?
Spin: Towel, Water, bike shoes with SPD cleats OR sneakers.
TRX: Towel, Water, Sneakers, and Yoga Mat.
POWER Barre: Towel, Water, and Yoga Mat.
How early before class should I arrive?
We request you get to class at least 15 minutes early, to check in with the instructor, get setup on the bike if spinning, and to get warmed up. This also allows us to start on time, which everyone appreciates!
What if I am late for class?
If there is a waitlist for the class, you may lose your spot if you are not in the studio within 5 minutes of the start of class.
Please be considerate of the other students and the instructors, and do your best to be on time. We understand things happen, but if we don't know you are running late, we may give your spot away.
If you are late for class and your spot is still available, please be responsible for your warmup prior to engaging in the more intense part of the workout.
What if I forget my water or towel?
We have clean towels you can use, and free water in a dispenser. If you forget your bottle, we sell great water bottles for $7.99 + tax.
What is your cancellation policy?
We understand life is busy and things can get complicated. That's why we have a 12-hour cancellation policy. If you cancel 12 or more hours before the scheduled class time, you will be refunded in full.
If you are a 1-month or 3-month unlimited member, and you cancel at least 12 hours prior to class or earlier, your account will not be charged any additional fees. However, if you don't cancel within that window, and we cannot fill your spot in a full class, we will need to charge you a drop-in fee ($15) for the class.
Cancellations may be made online via MindBody, or sent via email to firstname.lastname@example.org; however, your cancellation email MUST BE CONFIRMED with a response from Tracy or other Hub Studio staff, or they will not be accepted. You may also cancel by calling 617-947-3070.
Thank you for your understanding.
Do you have bathrooms and showers?
We have four bathrooms - two are on the first floor when you come into the building, and two at the top of the stairs on the second floor. They have gender signs on them but they are not gender-specific so you can ignore that!
Unfortunately we do not have showers, but we have PLENTY of class times during the morning, afternoon, and evening so you can plan your workouts around your schedule and shower needs. Perhaps in the future....
Other FAQs coming soon!
We look forward to meeting you.